Date:    20th, 27th of September, 4th, 11th, 18th of October 2017

Time:    9.30am to 5.00pm

Venue:  Carlow Gateway Business Centre, Athy Road, Carlow

Cost:     €395.00 per person

Contact: 059 9132152/admin@cktraining.ie

Course Aim:

This course is designed to introduce the skills necessary to consistently deliver high quality training. Within this current economic climate skills need to be frequently up-dated and readjusted. This certified course will provide the candidate with the skills necessary to deliver and evaluate training programmes at a professional level.

Learning Outcomes

• Outline the concepts and theories underlying the delivery and evaluation of training interventions
• Explore the elements which impact on the effectiveness of a training session to include, the learning environment, the trainer learning methodologies and the group dynamics of participants
• Demonstrate an awareness of a range of issues to include equality, diversity and disability in the context of current legislation with regard to training provision
• Appraise a range of evaluation models, approaches, tools and techniques used in the evaluation and monitoring of a training and development intervention
• Deliver appropriate training content and materials using a range of training aids
• Formulate appropriate evaluation tools, techniques and approaches for a training session to determine whether or not training needs were met and objectives fulfilled
• Provide constructive feedback to participants in relation to training intervention
• Apply a comprehensive range of specialised training delivery and evaluation skills in the delivery of an appropriate training intervention
• Devise a training evaluation process to include the identification of key stakeholders, feedback from the trainee, challenges within the process and the conduct or methodology of the evaluation
• Select from a range of evaluation tools, techniques and approaches for a training session to determine whether or not training needs were met and objectives fulfilled
• Report on a training and development

Date:     18th, 25th of September, 2nd, 16th, 23rd of October 2017

Time:    9.30am to 5.00pm

Venue:  Carlow Gateway Business Centre, Athy Road, Carlow

Cost:     €325.00 per person

Contact: 059 9132152/admin@cktraining.ie

Learners who successfully complete this module will:

1. Acquire the theoretical knowledge enabling them to understand the role and responsibilities of a supervisor
2. Acquire a range of supervisory and management skills
3. Develop good interpersonal communication skills
4. Demonstrate the confidence to deal with a variety of challenging situations
5. Develop good work practices appropriate to their role as supervisor/line manager.

Specific Learning Outcomes 

Leaners should be able to:

• Understand key concepts, principles and practice in Supervisory/line management
• Critically evaluate different approaches to supervision practice e.g. peer supervision, one-to-one supervision, group supervision
• Build a pattern of effective communication and problem solving to give greater flexibility
• Distinguish between different models of supervision and choose the most appropriate model for a context
• Relate supervision theory to planning and evaluating practice
• Demonstrate a range of personal and practical skills used as a supervisor/line manager
• Develop strategies for overcoming barriers
• Identify the characteristics and key skills of an effective supervisor/line manager
• Identify the challenges involved in performing the functions of a supervisor/line manager
• Recognise the benefits of using interactive management
• Undertake a training needs analysis and initiate training plans
• Recognise the importance of good documentation and recordkeeping
• Be familiar with relevant legislation such as employment, health and safety etc.

 Operational Planning

Learners should be able to:

• Explain the role of goal and objective setting in operational planning and ensure plans are consistent with the organisation’s objectives, policies, health and safety regulations, and legal requirements
• Design an operational work plan/project for a fixed period including short-term objectives and Key Result Areas (KRAs) or Scorecards
• Integrate short-term objectives into a one-week work schedule
• Take account of relevant past experience, trends and developments and factors likely to affect future uses
• Implement the work plan
• Keep appropriate records of progress
• Critically evaluate implementation in rela tion to original plan
• Approach problem solving in a structured and creative way, i.e. use the ‘plan, do, check, act’ circle
• Evaluate the most appropriate software, planning tools for own business.

 Team Leadership

Learners should be able to:

• Understand what teamwork is and how it works
• Negotiate a work plan/project with team members deliver a briefing to team members
• Check for understanding by summarising information and agreed upon actions
• Motivate team members by enhancing self-esteem
• Monitor progress of the work plan by establishing follow-up dates
• Evaluate the contribution of team members
• Keep goals clear and performance high by providing consistent positive and corrective feedbackDeal with poor performance.