Management Development

Management Development Programme

This course has been written and designed for those with the potential to become inspirational leaders of the future. Our expert team will develop, train and prepare ambitious managers to further enhance their management skills and move up through the ranks. This programme will present students with real challenges, real solutions and real rewards. Over the duration students will receive ongoing mentoring and support from our team and upon completion will receive a certificate and a medallion of achievement. Each student will be assigned a mentor over the duration of this programme.
This programme has been written in conjunction with Dr. Ivor Kenny, founder of the Irish Management Institute. Students will receive a number of business books as part of this course, written by Dr. Kenny.

This workshop has been written in conjunction with Dr. Ivor Kenny, founder of the Irish Management Business Institute and author of ‘Can You Manage?’
Dr. Kenny has spent a lifetime working with international companies on their strategies and helping managers see more clearly what they already know so that their organisations can work better. This workshop is a practical assessment of management styles, management challenges and management failings as seen through the eyes of Dr. Kenny.

This workshop is an opportunity for future business leaders to cultivate awareness of strengths, weaknesses, communication skills (verbal & non-verbal), and leadership objectives. Students will gain a comprehensive understanding of the contexts in which we practice leadership, leadership styles and management styles and how their own style can impact on others.

Day One -                    How to Create a Strategy

Day Two and Three -  How to be an effective Manager

Day Four and Five -    Train the Trainer

Day Six (half day)-      How to recruit effectively

Day Six (half day) -     How to appraise your team

Day Seven -                How to build relationships using Social Media

Day Eight -                  How to maximise Revenue

Day Nine -                  Cost control for Managers
 

Presentation Skills
 

Course Details:

At the end of this one-day programme, participants will be able to prepare and effectively deliver a presentation with confidence.

Who Should Attend?

This training programme is ideally suited to first time or relatively inexperienced presenters. The emphasis is on preparation and confidence building. Inexperienced presenters will have the opportunity to practice and improve their presentation skills in a comfortable and friendly training environment.

Course Content

This programme is highly participative with particular emphasis on skill development. We recommend a group of 8 delegates. It is envisaged that each participant will deliver a 5-10 minute presentation , delegates should prepare for this and bring with them their own material (on power- point / on acetates / on a script) in order to deliver this talk.

Introduction to Learning Theory
Prepare and plan your presentation
Delivering Your Talk - Platform Skills
Facilitation Skills / Checking / review your message, ensure its understood
Using Visual Aids
 

Train the Trainer

A continuous training programme is a powerful asset in our constantly changing world. Still few people have the right qualities to be very effective trainers. This programme and its various learning methods will increase the skills and knowledge of existing as well as novice trainers.

This interactive course will develop your skills for you to provide high quality and innovative training solutions.
You will learn, among others, how to carry out a training needs analysis, the different ways to conduct a training course, the materials you could use and how to be creative and innovative. You will be assessed by the end of the course and learn how to give and receive feedbacks.

Train-the-Trainer is FETAC accredited and you will receive your certificate after the course and see your skills and results increase.
Course content:
•Theory of training & adult learning:
Discover:
-the various concepts of training and education.
-the academic framework for training practice.
-the principles and tactics of adult learning.
-different learning styles and learning outcomes.

•The role of the trainer: how to acquire good training practice?
Learn:
-different training styles and how to handle conflict resolution.
-How to deal with challenging attitudes and behaviours.
-and develop your own needs as a trainer.

•A breakdown of training needs & programme design:
How to:
-identify and analyse training requirements.
-construct a training programme.
-conform sufficiently to certification bodies.

•Preparing for training delivery:
How to:
-plan your course
-create interesting and relevant exercises.
-chose and prepare training tools, visual aids etc.

•Delivery & assessment:
Learn:
-how to establish and maintain a positive learning environment.
-diverse training strategies to build a varied and appealing programme.

•Evaluation of training:
How to:
-lead an effective evaluation process.
-evaluate learner progress against the programmes goals.
-get learners involved.

Who should attend?
• Trainers without formal training yet and wishing to sharpen their skills
• Newly appointed trainers
• Supervisors or team leaders with training responsibilities.

People Management Skills

A three-day programme suitable for all managers. Acquire the critical skills to help you and your staff dramatically increase output, raise performance, boost marale and better motivate staff. Obtain optimum results in every aspect of your business. Learn how to make better hiring decisions and meet legal obligations when hiring and managing staff.

Course objectives
On completion of this three-day programme the partcipants will learn to:
- Make better hiring decisions
- Meet legal obligations when hiring
- Provide effective feedback to staff
- Lead and motivate employees
- Manage difficult staff relationships
- Delegate effectively

Course content
Hiring decisions, job descriptions and person profiles
Equality legislation affecting recruitment

Agreeing goals and objectives
Effective feedback techniques
Preparing for and conducting performance reviews
Practical coaching and staff development techniques
Handling difficult staff issues
Clarifying roles and goals
Bullying and harassement
Personal organisation, time management & delegation

Who should attend?
This course is aimed at managers and human resource personnel who are interested in learning fresh and practical ideas to manage staff. It is very beneficial for newcomers to staff supervision and delegation.


People Management Skills 2

This two-day course is for managers with 2+ years experience who wish to improve their effectiveness in motivating personnel, and displaying leadreship skills in competitive and challenging times. On completion of this programme the participants will increase their confidence in managing a variety of people and situations and improving personal performance.

Course objectives:
On completion of this two-day programme the participants will increase their confidence in:
- Managing a variety of people and situations
- Improving personal performance
- Coaching for improved performance
- Leading and manging people through change
- Empowering through team-working
- Motivating personnel in challenging and changing times

Course content:
Proactive Management:
- Becoming an adaptable leader
- Leadership styles
- Playing to your strengths

Leadership for Challenging and Changing Times
- Becoming an effective leader
- Competencies for leadership in challenging times
- Business vs. leadership requirements

Building Effective Teams
- Teaming

- Involving and inspiring people

Managing Change
- Models of change management
- Skills and strategies for managing change
- People and Performance Management
- Practical techniques for managing poor performance
- Coaching for improvements in performance
Who should attend?
This course is for managers with two or more years experience who wish to improve their effectiveness in motivating personnel, and learn strategies for facilitating change and displaying leadership skills in competitive and challenging environments.

 

Project Management

This two-day programme enables participants to increase productivity, prioritise work and perform more efficiently and effectively. It covers time management from both a strategic and operational point of view. Upon completion of the training, participants will be able to prioritise tasks, analyse their use of time and develop an interruption elemination system.

Course content:
Upon completion of this two-day programme the trainees will be able to:
- Understand the meaning and applicaton of the term Project Management
- Understand the project life cycle
- Utilise and apply the project management processes, namely:
Initiation
Planning
Executing
Control
Closure

Course content:
Project life cycle process
Determining project goals
Efficient sequencing of activities
Project problem solving and conflict resolution
Securing resources
Monitoring prroject progress
Adapting project scope to attain objectives
Reviewing the project process and outcomes
Preparation of reports

Who should attend?
This course is beneficial for individuals involved in project based work who are involved with creating a process, service or product from development to execution.
 

Inventory Management
 

Many organisations wish to enhance performance by ensuring Purchasing and Materials
Management functions provide real value. By gaining a greater understanding of
purchasing, stores and materials management substantial savings could be made.
Getting the level of inventory “right” can release working capital as well as reduce
operating costs, at the same time improving customer service.

Who should attend?

■ Inventory Managers, Finance managers, planners, buyers, stores staff, production staff
■ Anyone involved with the development of a purchasing and supply management
   department


Learning Outcomes

■ An understanding of what can be achieved by purchasing and materials management
   departments
■ How to achieve potential savings while maximising customer service levels
■ An introduction to policies and procedures
■ Types of techniques which can be used in stores management
■ The methods of waste elimination

Course Outline

■ Stores and the internal customer
■ The role of inventory
■ Policies and procedures
■ Reason for holding stock
■ The cost of holding stock
■ Stock service levels
■ EOQ and ABC
■ Setting appropriate levels
■ Stock records
■ Cycle counting
■ Reducing waste with the view of waste elimination
■ Benchmarking for best practice

 

Bullying and Harassment

This one-day programme covers the legal implications of the employer, understanding of the signs of bullying and the importance of taking immediate corrective action. Learn to differentiate between personality conflict and unacceptable behaviour, and implement a code of practice which supports dignity in the workplace.

Course objectives:
This one-day course will educate and inform managers about their rights and responsibilities in supporting dignity at work. Upon completion, managers will understand the sources of extrenal information available to employees if they are bullied or mistreated at work. They will be confident in dealing with cases of bullying and harassment speedily and in line with employment legislation.

Course content:
Definition of bullying, harassment and sexual harassment
Understanding te differece between personality conflict and unacceptable workplace behaviour
Designing a template for a policy document
Supporting assertive handling of issues through informal and formal procedures
Understading how culture can be changed
Own behaviour examination
Explore the meanig and importance of respect

Who should attend?
Managers and support personnel with responsibility for managing staff or those responsible for designing and implementing HR policies and procedures.


Managing Diversity Workshop

This 100% funded 3 hour programme will cover all aspects of managing diversity in your organization. It is an opportunity for managers and staff to attend and learn best practice when working in a multi-cultural environment. Key aspects covered are communications skills, customer skills, customer care and respectig different cultures and traditions.


Coaching Skills for Managers


Coaching skills, common to sporting endeavours is now well known as a management tool that, used correctly, can have a real bottom line impact on businesses. This one day workshop concentrates on practically helping managers use professional coaching skills in order to help get the best out of peoples performance and abilities on the job which is critical to the success of the business. Excellent businesses employ coaching because it helps them save a fortune on recruitment, improve productivity, create a can do and personal responsibility culture which has a dramatic affect on business.


Stress Management Programme

Session one:     Stress management in the workplace
Session two:     Personal effectiveness in the workplace
Session three:  Assertiveness in the workplace


Introduction to Energy Management Auditing


This one day training course introduces the concept of energy management in companies. This issue is increasingly important for companies from both a financial and environmental perspective with factors such as registration, risk management & environmental responsibility to consider. The government also recognises that energy efficiency is the most effective way to reduce carbon dioxide emissions.

This course will assist companies to identify areas where energy cost savings can be realised.

Course objectives:
At the end of this session delegates will:
Be able to identify energy uses where cost savings can be realised
Understand energy use in building
Learn how to manage energy use in building
Understand the criteria applied to purchasing energy
Learn how to conduct an energy audit
Understand IS393: The energy management standard.

Who should attend?

Facilities and Maintenance personnel
Environmental personnel
Technical and engineering
Procurement and Purchasing

Course Content:
Overview of energy
Energy use in buildings
A framework for energy management
Managing energy use in buildings
Heating
Lighting
Office Equipment
Ventilation and Air Conditioning
Purchasing energy
Renewable energy sources
Saving energy through people
Conducting an energy audit
Overview of IS393: The energy management standard.

The comprehensive manual contains copies of the course presentation slides with additional notes and reading material. This manual proves to be an excellent source of reference after the course.


Waste Management / Minimisation

This one-day introductory course is designed for all organisations that produce waste and wish to understand and develop skills in waste minimisation.

Course objectives:
On completing this course the participant will:
Understand the necessity for undertaking a waste minimisation programme.
Be competent in planning and implementing an internal waste minimisation programme.

Who should attend?
Personnel without previous knowledge or experience of waste issues, who:
Wish to gain an understanding of the elements of waste minimisation 
Need to undertake a waste minimisation programme

Course content:
Waste Management in Ireland
What is waste minimisation?
Legal obligations in relation to Waste Management
Benefits of waste minimisation
Waste minimisation process – The 8-Step Waste Reduction Programme
Waste Management Hierarchy
Developing an Action Plan – Implementing Waste Management in your company
Case Studies
Examples and video

The comprehensive manual contains copies of the course presentation slides with additional notes and reading material. This manual proves to be an excellent source of reference after the course.


Employment Legislation

Enhance your critical knowledge of employment legislation in the workplace.

Course objectives:
Upon completion of this one-day programme the participants will be able to:
Plan and manage their organisations in line with best practice
Successfully comply with statutory requirements in the workplace
Approach employee grievance situations with confidence
Implement workplace policies which ensure fairness and clarity

Who should attend?
The course is aimed at managers and support personnel who have responsibility for the management and direction of employees or who are responsible for designing and implementing HR policies and procedures.

Course content:
Recruitment, selection and retention
Job/person specification
Effective interviewing
Employment legislation
Employment Equality Acts
Organisation of Working Time Act
Part-time workers’ legislation
Fixed Terms Workers Act
Statutory leave
Maternity/Parental/Carers leave
Bullying in the workplace
Relevant legislation
Handling discipline
Counseling
Discipline and grievance procedures
Unfair Dismissals Acts


Business Writing Skills

Course Outline:
Written business communications need to inform, sometimes educate, and often persuade. This business writing course will provide practical guidelines on the most effective way to structure and present professional business letters and reports. The course is designed for supervisory and operational staff responsible for preparing and approving communication to either internal or external audiences.

Key topics:
A well-presented report with clear objectives will earn more attention and secure better results. The course will emphasise the importance of planning your business communications and highlight the components of a well-structured report:
Defining clear aims
Collecting and selecting content
Developing a logical structure
Highlighting key points
Professional presentation
Editing.

The course will cover:
Letter format/layout
Components: addresses, dates, salutation, body content, closing, signature, title, abbreviations.
Sample letters.

Practical exercises during the course will include writing a business letter to introduce a company to a potential new client, formulating a contents page for a report and writing a 1-page Executive Summary.


Essential Skills for Managers

Course objectives:
At the end of this 2 day programme, participants will have:
Developed a range of management skills in the areas of Communication, Leadership, Motivation, Teamwork, Managing Performance, Managing Change and Managing staff meetings

Who should attend?
This course is beneficial to Front Line Managers / Supervisors / Team Leaders.

Course content:
Focused Communication
Leadership - Styles of leadership, their uses in various situations, gaining trust and confidence (questionnaire)
Engaging with people and empowering them to act
A collaborative approach to Leadership
Adapting and embracing Change
Managing your Team
A practical approach to motivation
Performance Management
Staff Meetings

As part of the programme delegates will have to complete a work based assignment/ task
 

Estimating and Scheduling workshop
 

Estimating and Scheduling workshop combines the tools and techniques needed to estimate and resource projects and examines the practicalities of applying those tools and techniques. This workshop shows you how to build a robust schedule based on solid estimates and a clear picture of your own and other's capacity

Module 1: The Work
Module 2: The Resources
Module 3: The Sequence
Module 4: The Checks

Participants learn how to create good schedules
 

The EPICWay Practitioner
 

The EPICWay Practitioner is part of a series of Project Management Qualifications leading to Professional level at HETAC Level 6. At each level we transfer tools, processes and skills necessary to reach the qualification. The EPICWay practitioner is a work-based, highly interactive programme in Project Management accredited at FETAC Level 6. The Programme takes place over one week with a self study element in between. Project Management is not complex but it is comprehensive. Using a live project which you bring to the workshop, the EPICWay model will activate your project by putting it through the Evaluate, Plan, Implement, Complete cycle.

Course Details

Day 1: Evaluate
What, where, when, why, how and who? Writing the project brief. Establishing the basis for change control and getting agreement/buy in from all stakeholders.
Plan
Building the Project Charter: Objectives, Scope, Milestones, Schedule, Project Organisation, Documentation, Risk, Change Control, Approval. Refine estimates, allocate work. Risk assessment and contingency planing; managing change.

Day 2:
Project Charter Review

Implement
Using your project charter to dictate the pace and nature of the project implementation. What tools, processes and skills do you need to stay on track and manage change.

Complete
Lessons learned, End Project Review, Post Project benefits analysis.
You will have the practical experience of the tools, processes and skills necessary to become an effective practitioner.
 

Create your own WorkMap

Today's working environment is inherently complex and constantly changing. This workshop will give you the tools, processes and skills to map your future workload and deliver results more effectively.
Using Agnition's WorkMap tool you will learn how:
Visualise your objectives.
Size your current workload
Prioritise your work to match objectives
Organise your workload as your objectives change
Maximise your ability to implement the plans outlined in your WorkMap.


Course Details

Module 1 - Visualise
Visualise your goals - make sure your work corresponds.

Module 2 - Size
Use your diary to identify your workload for next 8 weeks.

Module 3 - Prioritise
Urgent vs Important

Module 4 - Organise
Introduction to WorkMap tool

Module 5 - Mazimise
What is best practice to maintain your WorkMap.